Your student rights

Student rights

The student rights (Pdf. 1.33Mb) describes in English the rights of all Lund University students.

Getting help, making a complaint

Lund University is committed to providing a safe and fair study environment for all students in line with the University’s core values and student rights.

All complaints are treated seriously and the University will attempt to resolve them as quickly as possible. Depending on the issue or concern, you can contact several different people.

General questions and concerns

For general questions and concerns, students can contact:

• the International Desk at desk@er.lu.se
• the Central Master’s Coordinators masters@er.lu.se
• Student Information at studyinfo@er.lu.se

Alternatively, you can visit the International Desk in the Gamla Kirugen building and speak with someone in person. Check this link for the International Desk visiting hours.

Complaints involving studies or discrimination

For help or complaints involving your studies or discrimination, the first thing you should do is try and resolve the problem directly with the person/people concerned. If this is not possible, you should contact your programme/course coordinator or the head of the department to discuss the issue or complaint.

If the problem or complaint lies with your programme/course coordinator or head of department, or if you do not feel comfortable approaching either of those people, you should then contact the student union for your relevant faculty (refer to the list at the bottom of this linked page for the student union). In Sweden, the role of the Student Unions is to ensure your interests are represented at the university and they can bring forward any issues you may have to the University. They can help deal mainly with issues of your studies or learning environment.

The student unions also have a collective organisation called “Lunds Universitets Studentkår” or “the Lund University Student Unions Association”. Here they have a student ombudsman whom you can contact. The student ombudsman helps to ensure the University is fulfilling their legal obligation to see that Lund University’s students receive an education free from discrimination or unfair treatment. The student ombudsman will give advice and information on how to make your complaint or how to proceed based on your problem. You can find information on the recommended procedure to follow before meeting with the student ombudsman and the current student ombudsman’s contact information on the student ombudsman's webpages.

If you are not satisfied with the help and processes provided through the above channels within the University or through the Student Unions and your complaint remains unresolved, you may then contact the Swedish National Agency for Higher Education. The Swedish National Agency for Higher Education is the governmental body which oversees and regulates higher education in Sweden. They are responsible for ensuring the high quality of education in Sweden as well as seeing to it that Swedish Higher Educational Institutions follow all laws and regulations.

For information on how to file a complaint with the Swedish National Agency for Higher Education, please refer to the following English translation for "Complaints against a higher education institution" (Pdf 200kb) - this is a translation of the official information provided in Swedish on the Swedish National Highere Educaiton website.