Your student rights
The student rights (Pdf. 1.33Mb) describes in English the rights of all Lund University students.
In order to make it easier for students to exercise influence over their education and situation, all regulations governing student influence are gathered in a single document. Read more about Student Influence here (Pdf. 64 kB)
Getting help, making a complaint
Lund University is committed to providing a safe and fair study environment for all students in line with the University’s core values and student rights.
All complaints are treated seriously and the University will attempt to resolve them as quickly as possible. Depending on the issue or concern, you can contact several different people.
General questions and concerns
For general questions and concerns, students can contact:
• the International Desk at firstname.lastname@example.org
• the Central Master’s Coordinators email@example.com
• Student Information at firstname.lastname@example.org
Alternatively, you can visit the International Desk (located in the building on Stora Algatan 4) and speak with someone in person. Check this link for the International Desk visiting hours.
Complaints involving studies or discrimination
For help or complaints involving your studies or discrimination, the first thing you should do is try and resolve the problem directly with the person/people concerned. If this is not possible, you should contact your programme/course coordinator or the head of the department to discuss the issue or complaint.
If the problem or complaint lies with your programme/course coordinator or head of department, or if you do not feel comfortable approaching either of those people, you should then contact the student union for your relevant faculty (refer to the list at the bottom of this linked page for the student union). In Sweden, the role of the Student Unions is to ensure your interests are represented at the university and they can bring forward any issues you may have to the University. They can help deal mainly with issues of your studies or learning environment.
The student unions also have a collective organisation called “Lunds Universitets Studentkår” or “the Lund University Student Unions Association”. Here they have a student ombudsman whom you can contact. The student ombudsman helps to ensure the University is fulfilling their legal obligation to see that Lund University’s students receive an education free from discrimination or unfair treatment. The student ombudsman will give advice and information on how to make your complaint or how to proceed based on your problem. You can find information on the recommended procedure to follow before meeting with the student ombudsman on the student ombudsman's webpages (information currently in Swedish, but their English webpages are due to be live in spring 2013). You can contact the student ombudsman via email: email@example.com
If you are not satisfied with the help and processes provided through the above channels within the University or through the Student Unions and your complaint remains unresolved, you may then contact the Swedish Higher Education Authority (Universitetskanslersämbetet).