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A Maturity Model for IT Dependability in Emergency Management

Author

Editor

  • Ali Babar
  • Matias Vierimaa
  • Markku Oivo

Summary, in English

In many organisations a gap exists between IT management and emergency managemement. This paper illustrates how process improvement based on a maturity model can be used to help organisations to evaluate and improve the way they include IT dependability information in their emergency management. This paper presents the IDEM3 (IT Dependability in Emergency Management Maturity Model) process improvement framework which focuses especially on the cooperation between IT personnel, emergency managers, and users, to proactively prevent IT dependability problems when the IT systems are most critical in emergency situations. This paper describes the details of the framework, how the framework was developed and its relation to other maturity models in related fields.

Publishing year

2010

Language

English

Pages

248-262

Publication/Series

Lecture Notes on Computer Science

Volume

6156

Document type

Conference paper

Publisher

Springer

Topic

  • Computer Science

Keywords

  • IT Management
  • Emergency Management
  • Maturity Model
  • Dependability

Conference name

Product-Focused Software Process Improvement, PROFES 2010

Conference date

2010-06-21

Conference place

Limerick, Ireland

Status

Published

Project

  • FRIVA

ISBN/ISSN/Other

  • ISSN: 0302-9743
  • ISSN: 1611-3349
  • ISBN: 978-3-642-13791-4