Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
Editor
Department/s
Publishing year
2011
Language
English
Publication/Series
Total Quality Management & Business Excellence
Volume
22
Document type
Book
Publisher
Routledge
Topic
- Social Sciences Interdisciplinary
Keywords
- Service Quality
- Service Value
- Value Creation
- E-Service Quality
- Service Quality Perceptions in Retail
- Service Quality in Airport
Status
Published
ISBN/ISSN/Other
- ISSN: 1478-3363