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Determinants that Influence ERP Use and Value: Cross-Country Evidence on Scandinavian and Iberian SMEs

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Author

  • Pedro Ruivo
  • Björn Johansson
  • Tiago Oliveira
  • Miguel Neto

Summary, in English

Enterprise resource planning (ERP) use and ERP value are of high interest among both academia's as well as practitioners. Despite different views of gained value from implemented ERP, there are some studies focusing in larger companies, however, few studies report on challenges experienced by Small and Medium sized Enterprises (SMEs). Based on diffusion of innovation (DOI) literature and resource-based view (RBV) theory, we explore the reasons for ERP post-adoption through a research model. From a large scale web-survey, a partial least squares (PLS) was conducted to empirically assess nine hypotheses. Findings are that best-practices and competitive pressure influence most ERP use and, analytics and collaboration influence ERP value. Indicating, that ERPs are not only been used as a transaction processing system but also as front-end applications in SMEs. This is the first study that explores differences and similarities across Scandinavian and Iberian SMEs in regards to ERP use and ‘ERP value’.

Publishing year

2012

Language

English

Pages

354-362

Publication/Series

Procedia Technology

Volume

5

Issue

(2012)

Document type

Journal article

Publisher

Elsevier

Topic

  • Information Systems, Social aspects

Keywords

  • ERP
  • SMEs
  • diffusion of innovation
  • resource-based view
  • use
  • value
  • Scandinavian
  • Iberian

Status

Published

ISBN/ISSN/Other

  • ISSN: 2212-0173