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Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective

Author

  • Björn Johansson
  • Linda Bergkvist

Editor

  • Walter Castelnovo
  • Elena Ferrari

Summary, in English

Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of les-sons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on out-sourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to fur-ther develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.

Publishing year

2011

Language

English

Pages

234-242

Publication/Series

[Host publication title missing]

Document type

Conference paper

Publisher

Academic Publishing Limited

Topic

  • Information Systems, Social aspects

Keywords

  • relationships management
  • boundary spanning
  • IS outsourcing

Conference name

5th European Conference on Information Management and Evaluation

Conference date

2011-09-08

Conference place

University of Insubria, Como, Italy

Status

Published

ISBN/ISSN/Other

  • ISBN: 978-1-908272-13-3 Cd