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Learning from failures in emergency response: a series of empirical studies

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Author

Summary, in English

Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from failure (eg, mutual trust, participation, knowledge of possible learning mechanisms). Further, neither first responder training, nor daily practice, seems supported by knowledge of generic competencies necessary for effective crisis management. This not only hampers coordination during a response, but also keeps its evaluation from using a language that could help organizations learn and improve. Key words: learning, failure, emergency response, safety culture

Department/s

Publishing year

2008

Language

English

Pages

64-70

Publication/Series

Journal of Emergency Management

Volume

6

Issue

5

Document type

Journal article

Publisher

Weston Medical Publishing

Topic

  • Other Civil Engineering
  • Other Engineering and Technologies not elsewhere specified
  • Social Sciences Interdisciplinary
  • Building Technologies

Status

Published

ISBN/ISSN/Other

  • ISSN: 1543-5865