Tomorrow is Another Day: Information Systems Governance
Author
Editor
- W Golden
- T Acton
- K Conboy
- H van der Heijden
- V Tuunainen
Summary, in English
In many organizations, the Chief Information Officer is considered to preside over a separate
function, providing a service to the business. Discussions about governance are confined to properties
of this service, e.g. through a service level agreement. Members of the CIO’s staff are often seen as
technical experts possessing esoteric skills desired but not understood by other staff. Many
researchers have observed a need for businesses to avoid such fragmentation to reap the full benefits
of investment in ICT’s. However, this research is itself often fragmented – focusing sometimes on
software, sometimes on architectures. This paper argues that IS governance should form an integral
part of strategic business management. We advocate a shift of perspective in management of IS, from
leadership to facilitation. People at all levels require empowerment and support to develop their own
IS ‘capability’; to make the best use of available technologies and information in context. There is
evidence to show that input from a wider community within organizations can lead to an improved
realization of value from information technology. The paper will discuss methods which can provide
appropriate support for individuals to achieve this.
function, providing a service to the business. Discussions about governance are confined to properties
of this service, e.g. through a service level agreement. Members of the CIO’s staff are often seen as
technical experts possessing esoteric skills desired but not understood by other staff. Many
researchers have observed a need for businesses to avoid such fragmentation to reap the full benefits
of investment in ICT’s. However, this research is itself often fragmented – focusing sometimes on
software, sometimes on architectures. This paper argues that IS governance should form an integral
part of strategic business management. We advocate a shift of perspective in management of IS, from
leadership to facilitation. People at all levels require empowerment and support to develop their own
IS ‘capability’; to make the best use of available technologies and information in context. There is
evidence to show that input from a wider community within organizations can lead to an improved
realization of value from information technology. The paper will discuss methods which can provide
appropriate support for individuals to achieve this.
Publishing year
2008
Language
English
Pages
2233-2244
Publication/Series
[Host publication title missing]
Full text
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Document type
Conference paper
Publisher
University of Galway
Topic
- Information Systems, Social aspects
Keywords
- leadership
- IS strategy
- collaborative management.
- IS governance
Conference name
16th European Conference on Information Systems, 2008
Conference date
2008-06-09 - 2008-06-11
Conference place
Galway, Ireland
Status
Published
ISBN/ISSN/Other
- ISBN: 978-0-9553159-2-3