Kundupplevd kvalitet i tjänsteverksamheter: En analys och kritik av den företagsekonomiska dialogen
Perceived quality in services: An analysis and critique of the dialogue
Author
Summary, in English
Department/s
Publishing year
1997
Language
Swedish
Document type
Dissertation
Publisher
Hans Lindquist, Hantverkaregatan 17, S-211 55 Malmö or Jan E Persson, Torgasträdet 18c, S-296 72 Yngsjö,
Topic
- Business Administration
Keywords
- economic theory
- econometrics
- Economics
- Marknadsanalys
- Market study
- Reason
- Meaning
- Dialogue
- Interaction
- Perception
- Expectation
- Service Quality
- Satisfaction
- economic systems
- economic policy
- Nationalekonomi
- ekonometri
- ekonomisk teori
- ekonomiska system
- ekonomisk politik
Status
Published
Supervisor
- [unknown] [unknown]
ISBN/ISSN/Other
- ISBN: 91-628-2677-8
- ISRN: LUSADG/SAEK-97/1037 SE
Defence date
23 October 1997
Defence time
10:00
Defence place
Ekonomicentrum, Lund
Opponent
- Christian Grönroos (Prof.)