Findings from European benchmarking exercises on e-learning: value and impact

Summary, in English

Benchmarking is becoming a more and more commonly used method for quality assurance and enhancement in higher education today. The aim of this study was to explore the impact and value of benchmarking e-learning in universities. Two European benchmarking initiatives, E-xcellence+ through the European Association of Distance Teaching Universities [EADTU] and an e-learning benchmarking exercise through the European Centre for Strategic Management of Universities [ESMU], were studied using an exploratory multiple case study method and cross-case analysis of the findings. The open-ended research questions followed the themes of: why is benchmarking used, what is benchmarking e-learning? when is benchmarking used? etc. The findings indicated the value and impact of a variety of aspects of benchmarking e-learning on different levels, and stressed the need for a holistic and contextual approach as both benchmarking and e-learning are complex and comprehensive phenomena. This study also shows that benchmarking, in line with national and international quality boards/agencies, is a powerful tool for making improvements to teaching and learning in higher education.

• Author: Ebba Ossiannilsson
• Publishing year: 2011
• Language: English
• Pages: 208-219
• Publication/Series: Creative Education
• Volume: 2
• Issue: 3
• Links: http://dx.doi.org/10.4236/ce.2011.23029
• Document type: Journal article
• Publisher: Scientific Research Publishing (SCIRP)
• Topic: Educational Sciences
• Keywords: web-based learning; online learning; e-learning; critical success factors; quality enhancement; Benchmarking; quality assurance; change management; SoTL
• Status: Published
• ISBN/ISSN/Other: ISSN: 2151-4771