Feedback in the ERP value-chain: what influence has thoughts about competitive advantage
Author
Editor
- Geert Poels
Summary, in English
Different opinions about whether an organization gains a competitive
advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP
development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains.
advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP
development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains.
Department/s
Publishing year
2012
Language
English
Publication/Series
[Host publication title missing]
Document type
Conference paper
Publisher
Universiteit Gent
Topic
- Information Systems, Social aspects
Keywords
- Competitive Advantage
- Enterprise Resource Planning (ERP)
- ERP Development
- Resource-Based View
- Value-Chain.
Conference name
CONFENIS 2012, the sixth International IFIP TC8 WG 8.9 Conference on Research and Practical Issues in Enterprise Information Systems
Conference date
2012-09-21
Conference place
Ghent, Belgium
Status
Published