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Generating Real Business Value: Transcending the Socio-Technical Dimension.

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Author

  • Peter Bednar
  • Christine Welch

Editor

  • W. Golden
  • T Acton
  • K Conboy
  • H van der Heijden
  • V.k. Tuunainen

Summary, in English

Changes in technologies which have put computing power on the desktop over the past 25 years give an impression of increased empowerment for the end-user when compared to previous generations of hardware and software. However, in practice, latest developments in desktop computing and related technologies have led to more and more centralized control of ‘end-users’ workspaces. This phenomenon leads to disempowerment of people, and a perceived failure of IT services to deliver full potential to generate value to businesses. It is possible to see the beginning of a paradigm shift in which companies are highlighting a need for IS developments to be driven by a deepened insight into the real challenges faced by the business. Evidence for this can be found in significantly enhanced commitment of resources towards business analysis and away from traditional technical functions. This has, in turn, given rise to a quest for appropriate tools and techniques for analysis. This paper discusses a revived interest in participatory IS methodologies, and recognizes that existing tools such as ETHICS can be revisited and applied in a modern context. More than ever there is a need today for a revised ETHICS methodology suitable to be used in the 21st century.

Publishing year

2008

Language

English

Pages

410-421

Publication/Series

[Host publication title missing]

Document type

Conference paper

Publisher

University of Galway

Topic

  • Information Systems, Social aspects

Keywords

  • Critical Systemic Thinking
  • Contextual Analysis
  • Contextual Inquiry
  • IS methodologies
  • participatory design
  • socio-technical design

Conference name

16th European Conference on Information Systems, 2008

Conference date

2008-06-09 - 2008-06-11

Conference place

Galway, Ireland

Status

Published

ISBN/ISSN/Other

  • ISBN: 978-0-9553159-2-3