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Theses, dissertations and research publications (including journal articles, conference abstracts and books) from Lund University are collected in this database. Where possible, the option to download a full text document is available. It is also possible to search for Lund University student theses in the student theses database.
|Title||Striking the balance between formality and informality in safety-critical communication: Train traffic control calls|
|Author/s||Mats Andrén, Johan Sanne, Per Linell|
Linguistics and Phonetics
|Full-text||Full text is not available in this archive|
|Alternative location (URL)||http://dx.doi.org/10.1016/j.pr... Restricted Access (Alternative Location)|
|Publication/Series||Journal of Pragmatics|
|Pages||220 - 241|
|Document type||Journal article|
Talk in safety-critical activities displays features that distinguish it from both ordinary conversations as well as from other institutional talk, but it also shares some features with these. Formality and informality are both interactionally accomplished phenomena, although shaped through different sources. Safety rules and pre-printed forms constitute two sources of formalization, dictating how to carry out communicative exchanges in certain types of situations, irrespective of the more speciﬁc circumstances in individual cases. Sources of informalization are the participants’ need to adapt to situation-speciﬁc communicative needs, both in terms of particular situations and in terms of recurrent types of situations.
In contemporary literature, safety-critical talk tends to be treated either in terms of strict adherence to a formal code, where all informalizations are seen as potential sources of accidents, or informalization is treated as natural and inevitable, focusing on routine conditions where they are apparently harmless. In this paper, based upon detailed analysis of telephone calls between train drivers and dispatchers on the Swedish railway network, we propose a middle ground. We suggest a contingent theory of formalization, identifying four main types of informalizations, as well as discussing when and why they may be harmless and when they may be detrimental.
Languages and Literatures
|Keywords||safety-critical communication, informality, formality, phone calls, train trafﬁc control|
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