Payments : Understanding the use of retail payment service platforms in the era of digitalisation
Betalningar : Att förstå användningen av betalningstjänstplattformar för detaljhandeln i digitaliseringens tidevarv
Author
Summary, in English
This dissertation explores how and why certain payment methods are used in retail.
Payment methods have changed in their form throughout history, and rapidly so in recent decades. Surprisingly, the treatment of payment in retail research appears detached from its purpose of use; i.e. purchasing products and services.
Payment has a role to play in the digitalisation of society and is part of shaping both the retail market and how people carry out purchases in their everyday lives. In this context, individuals are inevitably compelled to engage with the payment methods prevailing in society. In this way, payment constitutes a convention, but more importantly, it is an intermediary that facilitates exchanges and is thus a service. Furthermore, payment services in retail are a classical example of a platform, connecting different sides of a market. In a world that is becoming more and more interconnected by digitalisation, platforms have increased in importance.
In five different articles, this dissertation explores payment services from both the retailer and consumer perspectives employing comprehensive empirical material as well as both quantitative and qualitative methods.
It finds that value is formed interdependently in the use of retail payment service platforms, with prolonged and growing ties in the market relationships investigated. Furthermore, it finds that friction can add value to a transaction, challenging the notions of cost-minimisation and seamlessness in the retail imperative.
Payment methods have changed in their form throughout history, and rapidly so in recent decades. Surprisingly, the treatment of payment in retail research appears detached from its purpose of use; i.e. purchasing products and services.
Payment has a role to play in the digitalisation of society and is part of shaping both the retail market and how people carry out purchases in their everyday lives. In this context, individuals are inevitably compelled to engage with the payment methods prevailing in society. In this way, payment constitutes a convention, but more importantly, it is an intermediary that facilitates exchanges and is thus a service. Furthermore, payment services in retail are a classical example of a platform, connecting different sides of a market. In a world that is becoming more and more interconnected by digitalisation, platforms have increased in importance.
In five different articles, this dissertation explores payment services from both the retailer and consumer perspectives employing comprehensive empirical material as well as both quantitative and qualitative methods.
It finds that value is formed interdependently in the use of retail payment service platforms, with prolonged and growing ties in the market relationships investigated. Furthermore, it finds that friction can add value to a transaction, challenging the notions of cost-minimisation and seamlessness in the retail imperative.
Department/s
Publishing year
2024-08
Language
English
Full text
Document type
Dissertation
Publisher
Lunds universitet, Media-Tryck
Topic
- Social Sciences Interdisciplinary
Keywords
- Payment
- Retailing
- Services Marketing
- Network Effects
- Platform Economics
- betalningar
- tjänstemarknadsföring
- nätverkseffekter
- plattformsekonomi
- detaljhandel
Status
Published
Project
- Payments
Supervisor
ISBN/ISSN/Other
- ISBN: 978-91-8104-111-8
- ISBN: 978-91-8104-110-1
Defence date
13 September 2024
Defence time
10:15
Defence place
U 203, Universitetsplatsen 2, 252 25 Campus Helsingborg
Opponent
- Niklas Arvidsson (Professor)