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Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective

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Author

  • Björn Johansson
  • Linda Bergkvist

Summary, in English

Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of les-sons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.

Publishing year

2012

Language

English

Pages

63-73

Publication/Series

Electronic Journal of Information Systems Evaluation

Volume

15

Issue

1

Document type

Journal article

Publisher

Academic Conferences

Topic

  • Information Systems, Social aspects

Keywords

  • relationships management
  • IS outsourcing
  • boundary spanning

Status

Published

ISBN/ISSN/Other

  • ISSN: 1566-6379