Admission Control Schemes Guaranteeing Customer QoS in Commercial Web Sites

Summary, in English

Many commercial web sites, as web stores, have recently experienced performance

problems due to the growth of Internet trading. One way to improve a site’s

performance during overload is to introduce admission control mechanisms. In

this paper we develop and investigate two admission control schemes specifically

for distributed commercial web sites. One of the schemes is request-based

and the other one is session-based. A queuing network model is used to investigate

a distributed site representing a web store. We find that both schemes

improve the site’s performance during overload. However, while the sessionbased

control scheme guarantees a good customer QoS, the request-based

scheme generates a large amount of so called angry customers.

• Author: Maria Kihl; Niklas Widell
• Editor: Dominique Gaïti; Nadia Boukhatem
• Department/s: Department of Electrical and Information Technology
• Publishing year: 2003
• Language: English
• Pages: 305-316
• Publication/Series: Network control and engineering for QoS, security and mobility : IFIP TC6/WG6.2 & WG6.7 Conference on Network Control and Engineering for QoS, Security, and Mobility (Net-Con 2002) (International Federation for Information Processing ; 107)
• Volume: 107
• Full text: - 144 kB; Download statistics
• Document type: Conference paper
• Publisher: Springer
• Topic: Communication Systems; Electrical Engineering, Electronic Engineering, Information Engineering
• Conference name: IFIP-TC6 International Conference on Network Control and Engineering for QoS, Security, and Mobility
• Conference date: 0001-01-02
• Status: Published
• Project: Tele- och datakommunikationssystem: Performance Analysis of distributed Applications
• Research group: Tele- och datakommunikationssystem
• ISBN/ISSN/Other: ISBN: 1402072686