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Arrival Day

Autumn 2024 Arrival Day: 20 August

During Arrival Day, international mentors and university staff will welcome you and help you settle into your new life in Lund and Sweden. On this page, you will find important information regarding the Arrival Day, such as operating hours, services and what to expect of the day.

Mentors and students at the Lund Central station.

We cannot wait to meet you!

Attending Arrival Day is not mandatory, but we strongly recommend that you do so in order to take part in the many services that are only available on this day.

Arrival Day – dates and operating hours

On Arrival Day, our special services will be available during the following hours:

  • Lund University staff and mentors at Copenhagen Airport, between 7.30 AM–6.30 PM.
  • Lund University staff and mentors at Lund Central station, between 8.30 AM–7.30 PM.
  • Lund University staff and mentors at the Arrival Day venue, between 9 AM–8 PM.

Arrival Day services during operating hours include:

  • Being met at Copenhagen Airport.
  • Being met at Lund Central Station.
  • Shuttle service to the arrival venue from Lund Central Station.

You will easily recognise the mentors as they will be wearing either yellow reflective vests or light blue t-shirts with the Lund University logo. Please note that our staff will be present at Copenhagen Airport and Lund Central Station on Arrival Day only, so they won't be there to help if you arrive on another date.

  • Receive information about the Orientation Weeks
  • IT Help and Support
  • Get checked in to our Arrival Day database
  • Receive a LU tote bag
  • Receive a sim card and support for activating it
  • Meet the International Desk to get practical matters sorted out

LU Accomodation and AF Bostäder – key pick-up

If you received confirmed housing from LU Accommodation (LUAcc) or AF Bostäder you will be able to pick up your keys on Arrival Day. 

To receive your keys from LU Accommodation, you must have completed the following steps:

  • Accepted the contract.
  • Paid the deposit.
  • Paid your first rent.
  • Completed the induction.

If you need to pick up keys from AF Bostäder, please get in contact with them for further information.

Contact details – afbostä


BoPoolen will be available to assist students who have not found accommodation. 

Contact details –

Student accommodations do not provide a pillow, blanket, bed linen, or towels. Bedding packages will be on sale during Arrival Day for all students. However, students who have housing at LU Accommodation will be offered to purchase these in advance and have them waiting in their rooms.

The price for a bed package is about 1000 SEK, please note that we only sell complete sets. One package normally includes:

  • 1 pillow
  • 1 duvet
  • 1 set of bedlinen (duvet cover and pillowcase)
  • 1 bed sheet
  • 2 different sized towels
  • 1 dish towel
  • 1 dishcloth
  • 1 dish brush
  • 1 bottle of environmentally friendly washing-up liquid

This set of bedding is suitable for a standard-size bed of 90*200.

Are you looking for a more sustainable option? There will be an event with the International Desk where we visit the biggest thrift store in Lund. Here you can buy bedding and all other essential items for your new home.

Shuttle to your housing with LU Accommodation and AF Bostäder

Between 8.30 AM–7.30 PM, buses will run from Lund central station to the Arrival Day venue. After you have visited the services you need at the Arrival Day venue, you will be given a lift by a minivan to your new accommodation in Lund. The service runs primarily to the accommodation areas provided by LU Accommodation and AF Bostäder in Lund, Malmö and Helsingborg. Please note that the shuttle service is only available on Arrival Day.

International Desk

If you have any questions or need additional help during Arrival Day, you are also welcome to visit the International Desk which will be at the Arrival Day venue. The International Desk can help with any non-academic issues throughout the semester. All questions are welcome – everything from how to find your department to where you can buy a bike. The mentors (in light blue t-shirts) and Lund University staff are of course also there to help during the day.

Arriving before or after the Arrival Day

Students arriving before Arrival Day can contact LU Accommodation and AF Bostäder (if you are staying with them) to check the possibilities of collecting the keys before Arrival Day.

If you arrive in Lund later than 19:30 on Arrival Day, you will not be able to reach us before we close and will therefore need to organise alternative accommodation for the night. Make all these arrangements in advance, before departing for Lund. The arrival day venue is only used during Arrival Day. If you arrive on a later date, the International Desk will be at another address.

Contact information – International Desk

Contact information International Desk

Opening hours

Visiting hours
Tuesday to Friday, 9:30 to 12:30

Phone hours
Monday to Friday, 10:00 to 12:00

Contact details
Visiting address:
Stora Algatan 4, Lund
Email: studentreception [at] lu [dot] se (studentreception[at]lu[dot]se)
Telephone: +46 (0)46 222 01 00

International Desk on Google Maps

Studying at Campus Helsingborg?

Your programme coordinator can tell you about additional arrival activities in Helsingborg.