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Activate your student account

When you are admitted to Lund University, a student account is created for you automatically. To start using it, you need to activate the account. This page explains how to do that – step by step.

You can activate your account once your admission has been registered in Ladok, the university’s study administration system.

You will receive an email with your account details and instructions once your account is ready to be activated.

For more information, see:

Frequently asked questions about activating your student account

How to activate your student account – step by step

1. Go to the password portal

Start by visiting the Passport password portal:

Passport password portal

2. Select ‘Password’ and log in with a method that suits you

If you do not have a permanent Swedish personal identity number

If you do not have a permanent Swedish personal identity number you will need to use a One Time Passcode (OTP). This passcode is found in the email you received with your student account details. Also use this option if you cannot use BankID, Freja eID+ or similar services.

Login with your personal identity number (temporary or permanent, if it contains a letter, it is temporary, e.g. 19900401T456. Only T-, R-, S-, U- and W-numbers are valid). 

If you cannot find the email with your account details:  

See our frequently asked questions below

If you have a permanent Swedish personal identity number

You can activate your account using: 

  • BankID
  • Freja eID+
  • EduID
  • Verified account at Universityadmissions.se
  • One Time Passcode (if you cannot use the options above).

3. Save your username (UserID)

Once logged in, you will see your UserID (for example: ab1234cd-s). Please verify that your UserID corresponds with the one stated in the email you received with your student account details. Save this, you will need it to access various university services.

For some services, like the Wi-Fi on campus, use the format: ab1234cd-s [at] lu [dot] se

4. Choose a password

Set a secure password for your account. Your password is personal – store it safely using, for example, a password manager. After choosing your password your account will be active.

Add alternative contact details

You should register an alternative email address and a phone number, all international numbers are valid. These can be used if you forget your password and need to reset it. You can update your contact details in the Passport password portal:

Passport password portal

Choose ‘I am a user’ and then ‘Verification of contact details’.

Activating your account is not the same as registering for your course

You also need to register separately for your course.

Information for new students

Frequently asked questions

You can activate your account once your admission has been registered in Ladok. This happens after your final admission decision is confirmed. You will receive an email when your account is ready to activate. Timing varies depending on how and when you applied:

Via universityadmissions.se

Key dates and deadlines – universityadmissions.se

Via antagning.se

'Viktiga datum' – antagning.se

Incoming exchange students

Your admission is usually registered in early June (for autumn semester) or early December (for spring semester).

The activation email is sent to the email address you used when applying to Lund University.

The activation email contains your One Time Passcode, which is required if you do not have a permanent Swedish personal identity number or cannot log in using BankID, Freja eID+, EduID or a verified account from Antagning.se or Universityadmissions.se.

If this applies to you:

  • Check your spam or junk folder – the email may have ended up there.
  • If you still cannot find it, visit a student services reception to request a new One Time Passcode.

Student services receptions:

If you cannot visit a reception, support is available online.

Student support in Zoom – campusonline.lu.se

If you can log in using BankID, Freja eID+, EduID or a verified account, you can activate your student account by following the steps described on this page – even if you cannot find the activation email.

Passport password portal

Go to the Passport password portal and select the password reset option.

Passport password portal

If your student account is still active but you’ve forgotten your password, reset it via the password portal:

Passport password portal

Please note:
Student accounts are deleted two semesters after you complete your studies. If you are re-registered in Ladok before deletion, your account can be reactivated.

Read more about closing your student account
 

Contact information

LU Service Desk

Opening hours: Monday to Friday, 08:00–16:00.

You can contact us in several ways:

Send us an email at servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se)


Use our self-service portal to create a support ticket, find user guides and operating information.

Self-service portal


Get live help in our digital meeting room. Please note that opening hours are limited.

Student support in Zoom – campusonline.lu.se