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Student email

All students are given a student email address through Google. You may use a personal email address instead, but you must register it in the university system so we can contact you.

Log in to your student email

You can access your student email through webmail:

  1. Go to webmail.student.lu.se
  2. Enter your username in this format: ab1234cd-s
  3. Enter your student account password
  4. Click Log in

Log in via webmail

Forgotten password

Your student email password is the same as for your student account. If you have forgotten it, go to the password portal to reset it.

Passport password portal

Your student email address

Your email address is typically: firstname [dot] lastname [dot] 1234 [at] student [dot] lu [dot] se

In some cases, your username (e.g. ab1234cd-s [at] student [dot] lu [dot] se) may appear as the sender. This depends on how different systems handle and display email addresses. Both lead to the same inbox.

Forwarding emails

If you don’t check your student email regularly, you can set up automatic forwarding to another address via Google settings.

How to forward email in Google Support

Update your email in Ladok

Make sure the email address listed in Ladok is one you check often. The university will use this to contact you. Update your contact details directly in Ladok.

Log in to Ladok

Google Workspace tools

Your student email is part of Google Workspace, which also includes tools such as Google Drive.

After you finish your studies

Your student account and email will be closed automatically once you finish your studies. This means all data will be deleted. Be sure to save any important emails or documents in advance.

Use Outlook or another email client

You can read your student email using Outlook or other email programs. All students have access to Outlook via Microsoft 365.

Information about software.

To add your student email account in Outlook:

  1. Download and install Outlook
  2. Open Outlook and go to Settings
  3. Select Accounts and click Add account
  4. Follow the on-screen instructions

Mail server settings

If you're using an external email client, you may need to enter specific mail server settings.

Server: imap.gmail.com
Port: 993
Security setting: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se or ab1234cd-s [at] student [dot] lu [dot] se 
Password: The password is the same as for your student account.

Server: pop.gmail.com
Port: 995
Security setting: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se (abc09xyz[at]student[dot]lu[dot]se) or ab1234cd-s [at] student [dot] lu [dot] se (ab1234cd-s[at]student[dot]lu[dot]se) 
Password: The password is the same as for your student account.

Server: smtp.gmail.com
Port: 465
Use secure connection: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se (abc09xyz[at]student[dot]lu[dot]se) or ab1234cd-s [at] student [dot] lu [dot] se
Password: The password is the same as for your student account.

Contact information

LU Service Desk

Opening hours: Monday to Friday, 08:00–16:00.

You can contact us in several ways:

Send us an email at servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se)


Use our self-service portal to create a support ticket, find user guides and operating information.

Self-service portal


Get live help in our digital meeting room. Please note that opening hours are limited.

Student support in Zoom – campusonline.lu.se