Student email
All students are given a student email address through Google. You may use a personal email address instead, but you must register it in the university system so we can contact you.
Log in to your student email
You can access your student email through webmail:
- Go to webmail.student.lu.se
- Enter your username in this format: ab1234cd-s
- Enter your student account password
- Click Log in
Forgotten password
Your student email password is the same as for your student account. If you have forgotten it, go to the password portal to reset it.
Your student email address
Your email address is typically: firstname [dot] lastname [dot] 1234 [at] student [dot] lu [dot] se
In some cases, your username (e.g. ab1234cd-s [at] student [dot] lu [dot] se) may appear as the sender. This depends on how different systems handle and display email addresses. Both lead to the same inbox.
Forwarding emails
If you don’t check your student email regularly, you can set up automatic forwarding to another address via Google settings.
How to forward email in Google Support
Update your email in Ladok
Make sure the email address listed in Ladok is one you check often. The university will use this to contact you. Update your contact details directly in Ladok.
Google Workspace tools
Your student email is part of Google Workspace, which also includes tools such as Google Drive.
After you finish your studies
Your student account and email will be closed automatically once you finish your studies. This means all data will be deleted. Be sure to save any important emails or documents in advance.
Use Outlook or another email client
You can read your student email using Outlook or other email programs. All students have access to Outlook via Microsoft 365.
To add your student email account in Outlook:
- Download and install Outlook
- Open Outlook and go to Settings
- Select Accounts and click Add account
- Follow the on-screen instructions
Mail server settings
If you're using an external email client, you may need to enter specific mail server settings.
Server: imap.gmail.com
Port: 993
Security setting: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se or ab1234cd-s [at] student [dot] lu [dot] se
Password: The password is the same as for your student account.
Server: pop.gmail.com
Port: 995
Security setting: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se (abc09xyz[at]student[dot]lu[dot]se) or ab1234cd-s [at] student [dot] lu [dot] se (ab1234cd-s[at]student[dot]lu[dot]se)
Password: The password is the same as for your student account.
Server: smtp.gmail.com
Port: 465
Use secure connection: SSL
Username: the same as the username associated with your student account, followed by @student.lu.se.
Example: abc09xyz [at] student [dot] lu [dot] se (abc09xyz[at]student[dot]lu[dot]se) or ab1234cd-s [at] student [dot] lu [dot] se
Password: The password is the same as for your student account.
Contact information
LU Service Desk
Opening hours: Monday to Friday, 08:00–16:00.
You can contact us in several ways:
Send us an email at servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se)
Use our self-service portal to create a support ticket, find user guides and operating information.
Get live help in our digital meeting room. Please note that opening hours are limited.