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Psychometric properties of the consumer emergency care satisfaction scale: tested on persons accompanying patients in emergency department.

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Author

Summary, in English

The aim of this study was to investigate construct validity and internal consistency of a modified version of the Consumer Emergency Care Satisfaction Scale used on persons accompanying emergency department patients. The sample comprised 128 persons. The results showed satisfactory reliability, and an exploratory factor analysis revealed 3 factors: caring, teaching, and clinical competence. The modified version of this scale seems feasible and may be a useful tool for measuring satisfaction in persons accompanying patients in the emergency department.

Publishing year

2008

Language

English

Pages

277-282

Publication/Series

Journal of Nursing Care Quality

Volume

23

Issue

3

Document type

Journal article

Publisher

Lippincott Williams & Wilkins

Topic

  • Health Care Service and Management, Health Policy and Services and Health Economy

Status

Published

ISBN/ISSN/Other

  • ISSN: 1550-5065