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Computer supported visualization to support continuous improvements within quality systems

På svenska

Author

  • Mikael Blomé
  • Per Odenrick

Summary, in English

This paper presents a study wherein computer supported visualization is used to design and enhance understanding of quality systems. The study attempts to discover if a quality system such as ISO 9000 can be visualized, and how the visualization should be designed in order to support continuous improvement. Three companies in southern Sweden have set up special groups (here called design groups) whose purpose is to establish principles for models to visualize their quality systems on the Intranet. Their goal is to find a web-based solution that eliminates problems with updating documents, but that also supports understanding as well as reflection about how to improve existing routines and workflows. The design groups create and evaluate computer supported prototypes and exchange ideas via the Internet. The companies prefer descriptions containing local symbols (pertaining to just their company) that connect non-physical aspects, e.g. communication, with the physical environment. They also prefer the use of pictures as much as possible, since this makes the context more understandable. A quality system based on visualization will have better possibilities to engage personnel in the quality work; it will be faster, easier, and more interesting to use than systems with paper documents or other text based systems on the intranet.

Publishing year

2001

Language

English

Pages

135-143

Document type

Conference paper

Topic

  • Production Engineering, Human Work Science and Ergonomics

Keywords

  • participation
  • Visualization
  • ISO 9000
  • quality system
  • Internet

Conference name

Proceedings of the Fourth International Conference on Stimulating Manufacturing Excellence in Small and Medium Enterprises (SMESME)

Conference date

2001-05-14 - 2001-05-16

Conference place

Aahlborg, Denmark

Status

Published