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Management Control of a Meal Experience: comments on the Five Aspects Meal Model

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Author

Summary, in English

The Five Aspects Meal Model (FAMM) is a structured approach towards explaining what makes up an entire meal experience. One aspect in particular, the management control system, has a clear potential of being developed to increase the practical impact of the model. Scholars suggest that the management control system aspect works backstage, where matters of computer work, handling statistics, marketing, work organization and dealing with labour law constitute the essence of management control. Management control, however, is widely treated in other fields of research predominantly as a means for influencing behaviour and implementing strategy. The paper discusses the concept of management control and suggests an extended view on the management control system aspect of the FAMM. The upshot is that the management control system aspect could be viewed as a means to influence all the other four aspects through behavioural control of decision-making.

Publishing year

2009

Language

English

Pages

181-188

Publication/Series

Journal of Foodservice

Volume

20

Issue

4

Document type

Journal article

Publisher

Wiley-Blackwell

Topic

  • Business Administration

Keywords

  • catering/foodservice
  • contextual variables when eating out
  • foodservice systems and development
  • foodservice training
  • management information systems

Status

Published

ISBN/ISSN/Other

  • ISSN: 1748-0140