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Wheelchair users and public transit : Eliciting ascriptions of comfort and safety

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Author

Summary, in English

Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety - two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites. Methodologically, the focus group method proved useful, and the use of in-vivo impressions could serve as valuable input into quantitative research or evaluations.

Publishing year

2008-05-14

Language

English

Pages

37-48

Publication/Series

Technology and Disability

Volume

20

Issue

1

Document type

Journal article

Publisher

IOS Press

Topic

  • Other Medical Sciences not elsewhere specified

Keywords

  • Bus
  • Comfort
  • Focus group
  • Safety
  • Special transportation services
  • Wheelchair

Status

Published

ISBN/ISSN/Other

  • ISSN: 1878-643X