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Social identity and the problem of loyalty in knowledge-intensive companies

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Author

Summary, in English

This paper treats the significance of organization-based social identity for loyalty versus exit reactions with special reference to knowledge-intensive companies. The centrality of network relations and close contact with clients in combination with the sometimes drastic consequences of knowledge workers defecting in many knowledge-intensive companies makes social identification and loyalty crucial themes for management. The paper discusses different kinds of and modes of accomplishing loyalty and also addresses post-exit management, how companies may deal with employees that have left the company.

Publishing year

2000

Language

English

Pages

1101-1123

Publication/Series

Journal of Management Studies

Volume

37

Issue

8

Document type

Journal article

Publisher

Wiley-Blackwell

Topic

  • Business Administration

Status

Published

ISBN/ISSN/Other

  • ISSN: 1467-6486