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Enabler for safety improvements in air traffic control – Development of a tool to identify and monitor work and situational factors

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Author

Summary, in English

Air traffic control activities demand a high level of safety performance. Methods for identifying and monitoring work and situational factors to enable safety performance improvements are rare. This paper reports on the development of such a questionnaire-based tool for the Swedish air navigation services provider. Results from interviews specified eight aspects to be assessed by the questionnaire: safety culture, commitment to safety, organizational climate, psychosocial work environment, leadership, communication, employee participation, and areas of conflict. The questionnaire functioned well in a pilot study. It proved the relevance of items and yielded responses identifying organizational system weaknesses and potential latent conditions regarding risk and safety. Key enablers for success of the tool are management commitment and involvement of all organizational levels.

Publishing year

2012

Language

English

Pages

82-94

Publication/Series

Aviation Psychology and Applied Human Factors

Volume

2

Issue

2

Document type

Journal article

Publisher

Hogrefe & Huber Publishers

Topic

  • Production Engineering, Human Work Science and Ergonomics

Keywords

  • safety management
  • air traffic control
  • safety performance
  • situational factors
  • resilience

Status

Published

ISBN/ISSN/Other

  • ISSN: 2192-0923