Documentation of and satisfaction with the service delivery process of electric powered scooters among adult users in different national contexts
Author
Summary, in English
The purpose of this study was to investigate how different service delivery systems for assistive devices were associated with the service delivery process (SDP) and user
satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and
86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction
with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that
structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome.
satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and
86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction
with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that
structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome.
Department/s
Publishing year
2013
Language
English
Pages
151-160
Publication/Series
Disability and Rehabilitation: Assistive Technology
Volume
8
Document type
Journal article
Publisher
Taylor & Francis
Topic
- Gerontology, specializing in Medical and Health Sciences
Keywords
- Mobility devices
- organisational structures
- quality development
- rehabilitation
Status
Published
Project
- Use of Powered Wheelchairs and Scooters – Individual and Organizational Perspectives
Research group
- Active and Healthy Ageing Research Group
ISBN/ISSN/Other
- ISSN: 1748-3115