The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

TO DO THE SAME WITH MORE: AN EXAMPLE OF E-GOVERNMENT FAILURE

På svenska

Author

  • Alessandro Zardini
  • Sara Moggi
  • Cecilia Rossignoli
  • Paul Pierce

Summary, in English

This paper ad to the body of knowledge on the implementation of the e-Government and aims to describe how this process was carried out in a municipality in Northern Italy. This organization is a public organization in an economically important region and provides services to entrepreneurs such as validation for opening a new business. A case study approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time, and bureaucracy involved, three years after the introduction of the information technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change.

Publishing year

2016-03-04

Language

English

Document type

Conference paper

Topic

  • Information Systems, Social aspects

Keywords

  • e-Government barriers
  • e-Government failure
  • New Public Management

Conference name

ICTO 2016

Conference date

2016-03-03 - 2016-03-04

Conference place

Paris, France

Status

Published