Healthcare Matching - A Value Creating Service
Author
Summary, in English
Background: Long waiting times have been a significant problem in the
Swedish health care system. A lack of matching of pathways of care has led
to long waiting times for patients, increasing medical risk and contributing
towards less effective capacity utilisation. There are different pathways into the
elective healthcare system in Sweden, some via referral from a physician and
others via referral written by the patient. Other ways are through the district
health authority or the emergency ward. As patients move from one provider
to another, the complexity of matching patients and their records across
healthcare organisations increases.
Study Question: To discuss the need, and barriers, for healthcare matching in
the Swedish healthcare.
Methods: The research was inspired by engaged scholarship a participative
form of research for obtaining different perspectives of key stakeholders in
the study of complex problems.’ (Van de Ven 2007). There was collaboration
between the medical practice and academia interacting with practitioners in
the Skåne and Halland regions. The study draws on the concepts of matching,
cooperation and coordination. A detailed reading of patient statements from
Swedish healthcare studies was performed. Analysis of the experiences of Skåne
region patient coordination was also performed.
Results: Coordination of patients took place across different boundaries in
healthcare. Patient statements expressed a need for matching.
Conclusions: There seems to be a need for healthcare matching. The
coordination of patients and referrals could be improved by better matching
patients to appropriate physicians.
Health Policy Implications: Healthcare matching affects organisational and
technical systems and professional identity. In order to succeed in the notion of
equal accessibility to care, there must be an understanding of mutual needs by
the parties involved.
Swedish health care system. A lack of matching of pathways of care has led
to long waiting times for patients, increasing medical risk and contributing
towards less effective capacity utilisation. There are different pathways into the
elective healthcare system in Sweden, some via referral from a physician and
others via referral written by the patient. Other ways are through the district
health authority or the emergency ward. As patients move from one provider
to another, the complexity of matching patients and their records across
healthcare organisations increases.
Study Question: To discuss the need, and barriers, for healthcare matching in
the Swedish healthcare.
Methods: The research was inspired by engaged scholarship a participative
form of research for obtaining different perspectives of key stakeholders in
the study of complex problems.’ (Van de Ven 2007). There was collaboration
between the medical practice and academia interacting with practitioners in
the Skåne and Halland regions. The study draws on the concepts of matching,
cooperation and coordination. A detailed reading of patient statements from
Swedish healthcare studies was performed. Analysis of the experiences of Skåne
region patient coordination was also performed.
Results: Coordination of patients took place across different boundaries in
healthcare. Patient statements expressed a need for matching.
Conclusions: There seems to be a need for healthcare matching. The
coordination of patients and referrals could be improved by better matching
patients to appropriate physicians.
Health Policy Implications: Healthcare matching affects organisational and
technical systems and professional identity. In order to succeed in the notion of
equal accessibility to care, there must be an understanding of mutual needs by
the parties involved.
Department/s
Publishing year
2016
Language
English
Document type
Conference paper: abstract
Topic
- Health Care Service and Management, Health Policy and Services and Health Economy
- Social Sciences Interdisciplinary
Conference name
THE 6th INTERNATIONAL JERUSALEM CONFERENCE ON HEALTH POLICY
Conference date
2016-05-23 - 2016-05-25
Conference place
Jerusalem, Israel
Status
Published