Personalized Support with ‘Little’ Data

Summary, in English

In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.

• Author: Peter Bednar; Peter Imrie; Christine Welch
• Editor: Birgitta Bergvall-Kåreborn; Peter Axel Nielsen
• Department/s: Department of Informatics
• Publishing year: 2014
• Language: English
• Pages: 355-358
• Publication/Series: Creating Value for All Through IT. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. Proceedings
• Volume: 429
• Full text: - 126 kB; Download statistics
• Links: http://link.springer.com/chapter/10.1007/978-3-662-43459-8_24
• Document type: Book chapter
• Publisher: Springer
• Topic: Information Systems, Social aspects
• Keywords: Personalized support; End-user owned; Knowledge worker; Little data; chat-bot; Emotional engagement; Contextual dependency; Natural Language Processing
• Status: Published
• ISBN/ISSN/Other: ISSN: 1868-4238; ISBN: 978-3-662-43458-1