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Deploying Goals and Measuring Efficiency in an Academic Organisation. A Pilot Study

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Author

  • Clas Berling
  • Mikael Blomé
  • Martin Emanuelsson
  • Curt R Johansson
  • Per Odenrick
  • Roland Akselsson

Editor

  • Su Mi Park Dahlgaard
  • Jens Dahlgaard

Summary, in English

In many organizations it is considered of vital importance to translate its vision and strategy into objectives, to determine the best means of achieving these and to review the results – with participation from all members, from management to shop floor. The objective of this study was to make a first test of a method that could be applied for verbalizing and communicating a common vision and identify critical objectives concentrating on nonfinancial measures in an academic research organization. Being a rather heterogeneous multidisciplinary centre the focus was on critical issues, which could promote organizational alignment. Three different systems that could be applicable were identified: Balanced Scorecard, hoshin kanri and ProMES. A design team was formed to formulate objectives and measurements. They found that it was a far from easy task to identify relevant objectives for the organization and especially to establish their different importance. The discussions led to a more common view and agreement about issues that had to be given more attention.

Publishing year

2000

Language

English

Pages

342-346

Publication/Series

Proceedings of the 3rd International Conference on Building People and Organizational Excellence

Document type

Conference paper

Publisher

The Aarhus School of Business

Topic

  • Psychology
  • Business Administration
  • Production Engineering, Human Work Science and Ergonomics

Keywords

  • Balanced Scorecard
  • performance measurements
  • policy deployment
  • ProMES

Conference name

3rd International Conference on Building People and Organizational Excellence

Conference date

2000-08-20 - 2000-08-22

Conference place

Aarhus, Denmark

Status

Published