On the Facets of Stakeholder Inertia: A Literature Review

Summary, in English

Intense competition in rapidly changing markets puts intense pressure on product definition and the associated requirements engineering processes. An extensive literature review has identified that brand inertia, customer inertia, inappropriate market entry strategies and an inability to satisfy customer needs or expectations are the principle contributors to customer product rejection. While RE practice has developed a number of methodologies for addressing aspects of the contributing factors to these failures, very little prior work has focused on the inertia aspects of the problem. In this work we present the results of our literature review and build upon this review to develop an initial framework for incorporating stakeholder inertia into RE practice and management processes. We conclude with a detailed agenda for further research into aspects of the stakeholder inertia problem.

• Author: Krystian Hoffman; Krzysztof Wnuk; David Callele
• Department/s: Department of Computer Science; ELLIIT: the Linköping-Lund initiative on IT and mobile communication; Software Engineering Research Group
• Publishing year: 2014
• Language: English
• Pages: 31-37
• Publication/Series: 2014 IEEE IWSPM 8th International Workshop on Software Product Management (IWSPM)
• Links: http://dx.doi.org/10.1109/IWSPM.2014.6891065
• Document type: Conference paper
• Publisher: IEEE - Institute of Electrical and Electronics Engineers Inc.
• Topic: Software Engineering
• Conference name: 8th IEEE International Workshop on Software Product Management (IWSPM)
• Conference date: 2014-08-26
• Status: Published