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Conceptions and norms about directness in service relations: domestic workers and customers

På svenska

Author

  • Vesa Leppänen

Department/s

Publishing year

2014

Language

English

Pages

292-304

Publication/Series

International Journal of Qualitative Research in Services

Volume

1

Issue

4

Document type

Journal article

Publisher

Inderscience Publishers

Topic

  • Sociology (excluding Social Work, Social Psychology and Social Anthropology)

Keywords

  • directness
  • directives
  • customer education
  • worker-customer interaction
  • power asymmetries
  • domestic work
  • service relations
  • sociology
  • semi-structured interviews
  • qualitative methods
  • domestic workers
  • Sweden

Status

Published

ISBN/ISSN/Other

  • ISSN: 2051-0500