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Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes

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Author

Summary, in English

The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area.

Publishing year

2015

Language

English

Publication/Series

BioMed Research International

Volume

2015

Document type

Journal article

Publisher

Hindawi Limited

Topic

  • Psychology

Keywords

  • Workplace incivility
  • social process
  • instigated incivility
  • negative outcomes

Status

Published

Project

  • Incivility as a social process in the organization

Research group

  • Incivility as a social process in the organization

ISBN/ISSN/Other

  • ISSN: 2314-6133