Co-evolution and Contradiction: A Diamond Model of Designer-User Interaction
Author
Editor
- Hans-Erik Nissen
- Peter Bednar
- Christine Welch
Summary, in English
This paper explores how the Engineering Design process might balance
conflicting constraints of technical product design and the social demands
of users. Building on a generic 2D map for innovation in design
from the author’s previous work, a prototype 3D Diamond Model is
presented to help structure conversations between Designers and Users
– or indeed any other group with apparently opposing aims. In theory,
the model draws on the structure of Buddhism (in particular the Mandala
of the Five Buddha Families) and managerial cybernetics (in particular
Beer’s Viable System Model and his Team Syntegrity protocol),
to establish how one’s worldview might evolve and how a common
worldview for two teams can be determined. In practise, a Facilitator or
Researcher helps Designers and Users achieve their respective aims,
and develop a common one. When a common worldview is achieved,
conversations and activities can become mutually informing, coevolving
and emotionally satisfactory at both the individual and team
levels.
conflicting constraints of technical product design and the social demands
of users. Building on a generic 2D map for innovation in design
from the author’s previous work, a prototype 3D Diamond Model is
presented to help structure conversations between Designers and Users
– or indeed any other group with apparently opposing aims. In theory,
the model draws on the structure of Buddhism (in particular the Mandala
of the Five Buddha Families) and managerial cybernetics (in particular
Beer’s Viable System Model and his Team Syntegrity protocol),
to establish how one’s worldview might evolve and how a common
worldview for two teams can be determined. In practise, a Facilitator or
Researcher helps Designers and Users achieve their respective aims,
and develop a common one. When a common worldview is achieved,
conversations and activities can become mutually informing, coevolving
and emotionally satisfactory at both the individual and team
levels.
Publishing year
2007
Language
English
Pages
127-202
Publication/Series
Use and Redesign in IS: Double Helix Relationships?
Full text
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Document type
Book chapter
Publisher
Informing Science Press
Topic
- Information Systems, Social aspects
Keywords
- cybernetics
- phenomenology
- Buddhism
- Innovation
- co-evolution
- VSM
- Team Syntegrity
Status
Published
ISBN/ISSN/Other
- ISBN: 978-1932886054