Facilitation of Web-Based Business Systems Establishment through Inter-Organizational Process Mapping and Understanding

Summary, in English

The introduction of web-based enterprise systems requires internal business process re-design, where organizations have to reconsider their internal working processes. These processes need to match their customers’ and suppliers’ processes and evolve into inter-organizational processes in order to create a sustainable web system. This article is based on a case study where the creation of a new web-based enterprise system is in focus. The purpose of the study is to identify gaps between the supplier of the web-based system and the case company and to share some insights into the process of bridging these gaps. The study shows the importance of closely united inter-organizational teamwork combined with inter-organizational process mapping in order to manage the implementation of a web system. The article suggests a model of inter-organizational process mapping and shared development, as exemplified by the actual case in the study, in the establishment of web systems where the web-system supplier and the buyer have different set-ups of cultures, core competences, project goals and business processes.

• Author: Annika Olsson
• Department/s: Packaging Logistics
• Publishing year: 2002
• Language: English
• Publication/Series: ISL Conference Proceedings
• Full text: - 240 kB; Download statistics
• Document type: Conference paper
• Topic: Other Mechanical Engineering
• Keywords: process mapping; inter-organizational team; e-business; packaging logistics
• Conference name: International Symposium fo Logistics (ISL), 2002
• Conference date: 2002-07-14 - 2002-07-16
• Conference place: Melbourne;, Australia
• Status: Published