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Conceptions of Decision Quality and Effectiveness in Decision Processes According to Administrative Officers and Investigators Making Decisions for Others in Three Swedish Public Authorities

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Author

Summary, in English

This study investigated conceptions of decision quality and efficiency held by administrative officers from three Swedish public authorities (the Tax Board, the Social Insurance Agency, and the Police Authority) with respect to decisions made for other people. Research on conceptions of decision quality held by decision makers making decisions for themselves shows that decision outcome is emphasized. In contrast, the participants emphasized aspects relating to the communication step in the decision process as relevant for decision quality. This relates to the accountability aspect of decision making. Differences among the three organizations indicate the importance of domain-specific aspects.

Publishing year

2014

Language

English

Pages

271-282

Publication/Series

Administration in Social Work

Volume

38

Issue

3

Document type

Journal article

Publisher

Taylor & Francis

Topic

  • Applied Psychology

Keywords

  • conceptions
  • decision effectiveness
  • decision making
  • decision quality
  • decisions for others
  • domain specificity
  • organizations

Status

Published

ISBN/ISSN/Other

  • ISSN: 1544-4376