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Passive versus active operator work in automated process control - a job design case study in a control center

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Author

Summary, in English

Methods of avoiding common problems associated with operator work in automated process control, such as understimulation and difficulties in achieving and maintaining necessary skills and competence, are addressed in this paper. The source of these problems is deduced here to be that monitoring tasks are a predominant part of the job. This case study shows how work in a highly automated process can be designed not only to avoid the traditional problems, but also provide a stimulating job within a good work situation at the same time as fulfilling efficiency demands. A new definition of active/passive operator jobs is made which is based on categorisation of the types of work tasks that make up the job. The definition gives an explanation of how different designs of operator jobs result in more or less active/passive work situations.

Publishing year

2001

Language

English

Pages

441-451

Publication/Series

Applied Ergonomics

Volume

32

Issue

5

Document type

Journal article

Publisher

Elsevier

Topic

  • Production Engineering, Human Work Science and Ergonomics

Keywords

  • Job desing
  • Process operator
  • Uneventful monotony
  • Psychosocial work environment

Status

Published

ISBN/ISSN/Other

  • ISSN: 1872-9126