A model for an inclusive healthcare information system
Author
Summary, in English
Healthcare organisations such as hospitals communicate both public and personal information to citizens. Accessible websites are suited for public information, but personal information (e.g. medical appointment notices) is still sent out by ordinary post in the form of text on a paper. Sometimes a person has to ask repeatedly for accessible information and is forced to adapt to the information system, rather than the other way around.
This paper presents a model for adapting information automatically to each individual’s preferences and a list of such preferences resulting from interviews with persons with disabilities. The model facilitates an innovative process where a healthcare organisation and citizens work together in four steps: 1) A person’s information preferences are stored in a database in the hospital’s improved information system and can be updated at any time. 2) When the caregiver sends out information, a notification module retrieves the personal preferences from the database and adapts the information. 3) The person receives individualised information. 4) Preferences stored by citizens, but not yet implemented, can be used for further development of the inclusive information system. A prototype web form was then developed and evaluated by people from disability and elderly organisations.
This paper presents a model for adapting information automatically to each individual’s preferences and a list of such preferences resulting from interviews with persons with disabilities. The model facilitates an innovative process where a healthcare organisation and citizens work together in four steps: 1) A person’s information preferences are stored in a database in the hospital’s improved information system and can be updated at any time. 2) When the caregiver sends out information, a notification module retrieves the personal preferences from the database and adapts the information. 3) The person receives individualised information. 4) Preferences stored by citizens, but not yet implemented, can be used for further development of the inclusive information system. A prototype web form was then developed and evaluated by people from disability and elderly organisations.
Department/s
Publishing year
2011
Language
English
Publication/Series
Include 2011 proceedings
Full text
- Available as PDF - 275 kB
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Links
Document type
Conference paper
Publisher
The Helen Hamlyn Centre for Design at the Royal College of Art, London, UK
Topic
- Human Computer Interaction
Keywords
- Accessibility
- Diversity
- Healthcare information systems
Conference name
Include 2011
Conference date
2011-04-18
Conference place
London, United Kingdom
Status
Published
ISBN/ISSN/Other
- ISBN: 978-1-907342-29-5