Socio-Technical Toolbox for Business Analysis in practice
Author
Editor
- Leonardo Caporarello
- Beniamino Di Martino
- Marcello Martinez
Summary, in English
Socio-technical methods advocate a human-focus analysis that reflects
on social and technical factors in the design of organizational systems.
The aim of this paper is to report on the experiences of a ST toolbox use in
practice by 36 companies. Our findings show that the use of ST toolbox improves
companies’ understanding of their job practices and enhance their learning
about their business sustainability. These experiences of improvements are
not dependent on the sector or the size of the visited companies and confirm the
perceived usefulness and relevance of ST analysis in practice.
on social and technical factors in the design of organizational systems.
The aim of this paper is to report on the experiences of a ST toolbox use in
practice by 36 companies. Our findings show that the use of ST toolbox improves
companies’ understanding of their job practices and enhance their learning
about their business sustainability. These experiences of improvements are
not dependent on the sector or the size of the visited companies and confirm the
perceived usefulness and relevance of ST analysis in practice.
Department/s
Publishing year
2014
Language
English
Pages
219-227
Publication/Series
Smart Organizations and Smart Artifacts: Fostering Interaction Between People, Technologies and Processes
Volume
7
Full text
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Document type
Book chapter
Publisher
Springer
Topic
- Information Systems, Social aspects
Keywords
- Socio-Technical analysis. Contextual Inquiry. Systems Practice. Organizational Change. Socio-Technical Toolbox. Systems Heuristics.
Status
Published
ISBN/ISSN/Other
- ISSN: 2195-4968
- ISBN: 978-3-319-07040-7
- ISBN: 978-3-319-07039-1