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Problems sending emails from LU email accounts to Microsoft email services

We are currently experiencing technical problems sending emails from Lund University email accounts to Microsoft’s free email services. This mainly applies to Hotmail, Outlook and Live email addresses, but it may also apply to other email services.
A male student looking at a computer screen

If you are trying to contact us from such an email account and have not received a reply after several days, it may be that our reply is not reaching you. If you have unanswered questions for us and need an urgent reply, please post your question on www.facebook.com/lunduniversity or try emailing us from a different email account. If you are a student at Lund University, we recommend that you use your student email. We apologise for the inconvenience and are working to resolve the issue as soon as possible.

Please check your spam folder to see whether our email has ended up in there. If you find an email from Lund University in your spam folder, you can add it to the Safe Senders List. The problem is not specific to Lund University and similar problems have been reported at several different universities.  

More information from LU ServiceDesk

These technical problems don't have further consequences. Certain emails just seem to "disappear" and the University does not receive any indication that something may be wrong. Most emails seem to arrive, however, but they often end up in the receiver's spam folder.

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